Delete your Haul-O-Way account

How to request deletion

Open the Haul-O-Way app and sign in.
From the Home screen, tap "Delete account" (bottom of the menu).
Confirm the deletion when prompted.

If you'd rather not use the app, email support@hauloway.com from your account's email address and we'll process the deletion for you within 5 business days.

Business owners: deleting your account permanently removes your entire company — all clients, jobs, invoices, assets, and crew members. This cannot be undone.

Crew members (drivers/dispatchers): deleting your account removes only your own login. It does not affect your company's data or other team members.

What gets deleted

Your login and profile information
For an owner: the company record and every client, job, invoice, asset, and expense tied to it
Uploaded photos, receipts, and documents

What we retain

We retain billing records (invoices, payment history) as required for tax and accounting purposes, and may retain anonymized, aggregated usage data that cannot identify you. No other personal data is kept after deletion.

Timeline

In-app deletion takes effect immediately. Deletion requests sent by email are processed within 5 business days.