Terms of Service

Last updated: 24 July 2026

These Terms of Service (“Terms”) are an agreement between you and JFK Surfaces Incorporated (“we,” “us,” or “our”) and govern your use of the Haul-O-Way app and website (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

Haul-O-Way is a software tool that helps hauling and waste businesses book jobs, dispatch trucks and assets, document work with photos, schedule, and bill their customers. You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for your business’s use of the Service and for the actions of everyone you invite to your account.

2. Accounts and responsibility

• You must provide accurate information and keep your account credentials secure.
• You are responsible for all activity under your account and for the people (employees, drivers, subcontractors) you grant access.
• You are responsible for your own business operations, licensing, insurance, taxes, and for the accuracy of the prices, invoices, weights, and records you create with the Service. Haul-O-Way is a tool; it is not your accountant, dispatcher, lawyer, or regulator.
• Notify us promptly of any unauthorized use of your account.

3. Subscriptions and billing

Some features are offered on paid subscription plans. When paid plans are enabled:

• Fees, plan tiers, and any free trial are shown at sign-up. Prices are stated in the currency indicated at checkout.
• Subscriptions renew automatically for the billing period you selected until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period.
• Payments are processed by our third-party payment processor. By subscribing, you authorize us and the processor to charge your payment method.
• Except where required by law, fees are non-refundable for periods already started. Any refund or trial terms presented at purchase govern.
• You are responsible for applicable taxes. We may change prices with reasonable advance notice, effective on your next billing period.

4. Acceptable use

You agree not to:

• use the Service unlawfully or for any fraudulent or harmful purpose;
• upload content you do not have the right to use, or that is unlawful or infringing;
• attempt to access another company’s data, breach security, or disrupt the Service;
• reverse-engineer, resell, or copy the Service except as allowed by law;
• misuse personal information of your own customers that you store in the Service — you are the controller of that data and must handle it lawfully.

5. Your data and content

You own your data. The business records, customer information, photos, and files you put into the Service belong to you. You grant us a limited license to host, process, and display that content solely to operate and support the Service for you. You are responsible for having the necessary rights and consents for the data you upload, including your customers’ information. You can export or delete your data as described in our Privacy Policy.

6. Third-party services

The Service relies on third-party providers (for hosting, storage, maps, payments, and messaging) and may link to third-party services. We are not responsible for third-party services, and your use of them may be subject to their own terms.

7. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement of your business. You are responsible for maintaining your own records and backups of critical information.

8. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the event giving rise to the claim (or, if you are on a free plan, CAD $100). Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if we are required to by law, and we will make reasonable efforts to notify you. On termination, your right to use the Service ends; sections that by their nature should survive (such as data ownership, disclaimers, and liability limits) will survive.

10. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in Alberta, Canada will have jurisdiction, except where mandatory local law gives you the right to bring a claim elsewhere.

11. Contact us